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The learning outcomes specifically associated with this eLearning course are the ability to: 

  • Describe what conflict is.
  • Recognize the importance of resolving conflict.
  • Recognize common sources of conflict at work.
  • Identify warning signs of conflict.
  • Distinguish between cooperative and conflict-provoking communication.
  • Use de-escalation techniques to manage conflict constructively and safely.
  • Identify general guidelines for managing violent behavior.
  • Follow reporting requirements for conflicts.

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