Take the Lead

You have a vital role in setting appropriate expectations and objectives for the colleagues you manage. The learning goal of this course is to prepare you to empower your teams to apply HMC’s Hospitality Values and Customer Care Service Standards.

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Start Learning Today.

ENROLL

The learning outcomes specifically associated with this eLearning course are the ability to:

Recognize how you can make a positive impact on the patient experience.
Describe the impact of hospitality in HMC hospitals and facilities.
Recognize the value of communicating effectively in a health care environment.

Recognize the importance of customer service in delivering best care always.
Recall the five Customer Care Service Standards.
Apply Customer Care Service Standards to create a positive patient experience and build loyalty.

TARGET AUDIENCE

All HMC staff with team members reporting to them, including those in acting roles - both clinical and non-clinical.

PREREQUISITES

Attendance on the World of Welcome and Take the Lead classroom-based workshops.

DURATION

One hour

RECERTIFICATION

Every year

COURSE CODE

HITC-03-WH-022018

PASS CRITERIA

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In order to complete the course and generate your certificate you must:
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Review all pages of the appropriate module(s)
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Achieve 60% in the quiz at the end of the module(s)
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Complete the survey

CPD POINTS

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Category 2 - 1 hour

Try this now!

Start Learning Today.

ENROLL

This course is presented in four sections that can be viewed in English or Arabic:

1. Setting Expectations at HMC

This section explains how to cultivate a positive work environment.

2. Recognizing the Value of Feedback

This section describes the benefits of giving feedback, and identifies the characteristics of effective feedback.

3. Delivering Effective Feedback

This section recognizes how to deliver effective reinforcement and redirection feedback.

4. Putting it all Together

This section explains how to select techniques to deliver feedback at the best time and in the best way.

Take the Lead

You have a vital role in setting appropriate expectations and objectives for the colleagues you manage. The learning goal of this course is to prepare you to empower your teams to apply HMC’s Hospitality Values and Customer Care Service Standards.

Try this now!

The learning outcomes specifically associated with this eLearning course are the ability to:

TARGET AUDIENCE

PREREQUISITES

DURATION

RECERTIFICATION

COURSE CODE

PASS CRITERIA

CPD POINTS

Try this now!

This course is presented in four sections that can be viewed in English or Arabic:

1. S​​​etting Expectations at HMC

2. ​​Recognizing the Value of Feedback

3. ​​Delivering Effective Feedback

4. ​​Putting it all Together

1. Setting Expectations at HMC

2. Recognizing the Value of Feedback

3. Delivering Effective Feedback

4. Putting it all Together