World of Communication

Communicating the way you should be leads to stronger relationships and better results. The learning goal of this course is to learn to communicate in the right way with almost everyone who needs to interact with you.

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Start Learning Today.

ENROLL

The learning outcomes specifically associated with this eLearning course are the ability to:

Recognize the value of communicating effectively in a health care environment.
Identify barriers to communication.
Demonstrate HMC etiquette and techniques when answering telephone calls.

Apply techniques for handling three challenging callers in a professional manner.
Apply guidelines for sending appropriate and effective e-mails at work.

TARGET AUDIENCE

All HMC staff—both clinical and non-clinical

PREREQUISITES

Attendance at World of Welcome classroom-based workshop

DURATION

One hour

RECERTIFICATION

Every year

COURSE CODE

HITC-03-WH-022018

PASS CRITERIA

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In order to complete the course and generate your certificate you must:
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Review all pages of the appropriate module(s)
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Achieve 60% in the quiz at the end of the module(s)
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Complete the survey

CPD POINTS

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Category 2 - 1 hour

Try this now!

Start Learning Today.

ENROLL

This course is presented in four sections that can be viewed in English or Arabic:

1. How well do you communicate?

In the first section you will learn how to communicate properly and manage several situations with speech.

2. Talking on the telephone

In the second section you will learn how to handle communication over the phone and communicate properly through it.

3. Handling challenging callers

In the third section you will learn how to manage situations when you are faced with aggressive or talkative callers.

4. Using e-mail etiquette

In the fourth section you will learn how to send emails with the necessary information, but also with the appropriate style.

World of Communication

Communicating the way you should be leads to stronger relationships and better results. The learning goal of this course is to learn to communicate in the right way with almost everyone who needs to interact with you.

Try this now!

The learning outcomes specifically associated with this eLearning course are the ability to:

TARGET AUDIENCE

PREREQUISITES

DURATION

RECERTIFICATION

COURSE CODE

PASS CRITERIA

CPD POINTS

Try this now!

This course is presented in four sections that can be viewed in English or Arabic:

1. ​​​How well do you communicate?

2. ​​Talking on the telephone

3. ​​Handling challenging callers

4. ​​Using e-mail etiquette

1. How well do you communicate?

2. Talking on the telephone

3. Handling challenging callers

4. Using e-mail etiquette