World of Service

HMC’s vision is to deliver the safest, most effective, and most compassionate care to each and every one of our patients. The learning goal of this course is to focus on how to apply HMC’s Customer Care Service Standards to build customer loyalty, throughout the patient engagement cycle.

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ENROLL

The learning outcomes specifically associated with this eLearning course are the ability to:

Recognize the importance of customer service in delivering best care always.
Distinguish between customer satisfaction and customer loyalty.

Recall the five Customer Care Service Standards.
Identify the touch points in the patient engagement cycle.
Apply Customer Care Service Standards to create a positive patient experience and build loyalty.

TARGET AUDIENCE

All HMC staff—both clinical and non-clinical

PREREQUISITES

Attendance at World of Welcome classroom-based workshop

DURATION

One hour

RECERTIFICATION

Every year

COURSE CODE

HITC-03-WH-022018

PASS CRITERIA

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In order to complete the course and generate your certificate you must:
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Review all pages of the appropriate module(s)
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Achieve 60% in the quiz at the end of the module(s)
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Complete the survey

CPD POINTS

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Category 2 - 1 hour

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Start Learning Today.

ENROLL

This course is presented in three sections that can be viewed in English or Arabic:

1. Customer Service in Health Care

This section explains how you can make the experience of a patient positive and memorable.

2. Safa: Pre-arrival

This section explains how to apply the Customer Care Service Standards at different touchpoints of an inpatient.

3. Fahad: Pre-arrival

This section explains how to apply the Customer Care Service Standards of an outpatient.

World of Service

HMC’s vision is to deliver the safest, most effective, and most compassionate care to each and every one of our patients. The learning goal of this course is to focus on how to apply HMC’s Customer Care Service Standards to build customer loyalty, throughout the patient engagement cycle.

Try this now!

The learning outcomes specifically associated with this eLearning course are the ability to:

TARGET AUDIENCE

PREREQUISITES

DURATION

RECERTIFICATION

COURSE CODE

PASS CRITERIA

CPD POINTS

Try this now!

This course is presented in three sections that can be viewed in English or Arabic:

1. ​​​Customer Service in Health Care

2. ​​Safa: Pre-arrival

3. ​​Fahad: Pre-arrival

1. Customer Service in Health Care

2. Safa: Pre-arrival

3. Fahad: Pre-arrival