Conflict Resolution

By the end of this course you should be able to recognise sources of conflict, identify signs, understand the importance of resolving conflict and apply de-escalation techniques to manage conflict constructively.

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ENROLL

The learning outcomes specifically associated with this eLearning course are the ability to:

Describe what conflict is.
Recognize the importance of resolving conflict.
Recognize common sources of conflict at work.
Identify warning signs of conflict.
Distinguish between cooperative and conflict-provoking communication.

Use de-escalation techniques to manage conflict constructively and safely.
Identify general guidelines for managing violent behavior.
Follow reporting requirements for conflicts.

TARGET AUDIENCE

Clinical staff, primarily those in front-line situations such as emergency departments.

PREREQUISITES

None

DURATION

Two hours

RECERTIFICATION

Not required

COURSE CODE

HITC-03-CR-112017

PASS CRITERIA

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In order to complete the course and generate your certificate you must:
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Review all pages of the appropriate module(s)
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Achieve 60% in the quiz at the end of the module(s)
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Complete the survey

CPD POINTS

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Category 2 – 2 hours

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ENROLL

This course is presented in two modules :

1. Understanding Conflict.

This module includes the definition of conflict, the consequences, as well as the common sources of conflict at work.
It also highlights the signs of conflict and includes communication techniques, which help to prevent conflict.

2. Resolving conflict at Work.

This module will help you develop de-escalation skills and learn about their importance, through roleplay.
It also includes general guidelines on dealing with violent or aggressive behaviour, as well as the timing and mannering of reporting conflicts.

Conflict Resolution

By the end of this course you should be able to recognise sources of conflict, identify signs, understand the importance of resolving conflict and apply de-escalation techniques to manage conflict constructively.

Try this now!

The learning outcomes specifically associated with this eLearning course are the ability to:

TARGET AUDIENCE

PREREQUISITES

DURATION

RECERTIFICATION

COURSE CODE

PASS CRITERIA

CPD POINTS

Try this now!

This course is presented in two modules :

1. Understanding Conflict.

2. Resolving conflict at Work.

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