Office Administration, HMC Best Practice

Secretarial, administrative, and clerical roles in HMC are critical to ensuring that HMC provides the best care always to our patients.
The learning goal for this course is to improve your understanding and application of key administrative processes and procedures to HMC standards.

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ENROLL

The learning outcomes specifically associated with this eLearning course are the ability to:

Demonstrate professional telephone etiquette as per HMC standards.
Manage files in an efficient and logical manner.
Use HMC electronic systems appropriately to ensure resources and information are managed as per confidentiality requirements and HMC standards.

Prepare professional emails and memos as per HMC requirements.
Apply time management techniques to effectively manage your time and your manager's.
Maintain customer relations to promote professionalism and commitment to Best Care Always.

TARGET AUDIENCE

Clerks
Administrators
Receptionists
Secretaries

PREREQUISITES

None

DURATION

One hour

RECERTIFICATION

Every year

COURSE CODE

HITC-03-CS-042020

PASS CRITERIA

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In order to complete the course and generate your certificate you must:
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Review all pages of the appropriate module(s)
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Achieve 60% in the quiz at the end of the module(s)
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Complete the survey

CPD POINTS

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Category 2 - 1 hour

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ENROLL

This course is presented in four sections that can be viewed in English or Arabic.

1. Telephone Best Practice

In your day-to-day work, you will be answering the telephone and helping patients, clients, managers, and other HMC guests. They will see you as a representative of HMC. How you interact with them is important.

2. MEMOs and Emails.

This section outlines the standard operating procedures (SOPs), methods and templates for memos, emails, fax, PowerPoint and letterhead, and how to effectively and efficiently compose memos and emails.

3. Filing and Information Management

Filing systems are a critical part of your role, and of your manager's. A well-organized filing system allows you to retrieve information quickly and efficiently. It also allows others to have easy access when you are away from work.

4. Oracle and HICT Gate.

Oracle and HICT Gate provide IT solutions to assist you to do your job well. You would already be using this for your timecards through HMC OTL Self Service. But do you know about all the other resources that are available?

Office Administration, HMC Best Practice

Secretarial, administrative, and clerical roles in HMC are critical to ensuring that HMC provides the best care always to our patients.The learning goal for this course is to improve your understanding and application of key administrative processes and procedures to HMC standards.

Try this now!

The learning outcomes specifically associated with this eLearning course are the ability to:

TARGET AUDIENCE

PREREQUISITES

DURATION

RECERTIFICATION

COURSE CODE

PASS CRITERIA

CPD POINTS

Try this now!

This course is presented in ​​four sections that can be viewed in English or Arabic.

1. Telephone Best Practice

2. MEMOs and Emails.

3. Filing and Information Management

4. ​Oracle and HICT Gate.

Secretarial, administrative, and clerical roles in HMC are critical to ensuring that HMC provides the best care always to our patients.
The learning goal for this course is to improve your understanding and application of key administrative processes and procedures to HMC standards.

This course is presented in four sections that can be viewed in English or Arabic.

4. Oracle and HICT Gate.