Office Administration for Senior and Executive Secretaries

Senior and executive secretaries have more senior roles and responsibilities than other clerical and administrative roles. Executives rely on you to be proactive and to use your initiative to effectively manage yours and your manager's time.
The learning goal for this course is for you to improve your understanding and application of key executive administrative processes as you take on new and more complex secretarial roles at HMC.

Try this now!

Start Learning Today.

ENROLL

The learning outcomes specifically associated with this eLearning course are the ability to:

Coordinate meetings to ensure objectives are achieved.
Demonstrate effective diary management to promote efficiency and time management.
Manage transportation requirements as per HMC guidelines.
Maintain office inventories to ensure efficient stock management.

Apply Hospitality Values and HMC Customer Care Service standards together with best practic, to ensure professional business administration and correspondence.
Demonstrate HMC Customer Care Service standards when resolving complaints and issues.

TARGET AUDIENCE

Senior and Executive Secretaries

PREREQUISITES

None

DURATION

One hour

RECERTIFICATION

Every year

COURSE CODE

HITC-03-CS-042020

PASS CRITERIA

—

In order to complete the course and generate your certificate you must:
—
—

Review all pages of the appropriate module(s)
—

Achieve 60% in the quiz at the end of the module(s)
—

Complete the survey

CPD POINTS

—
—

Category 2 - 1 hour

Try this now!

Start Learning Today.

ENROLL

This course is presented in five sections that can be viewed in English or Arabic.

1. Meeting and Diaries.

This section introduces the learner to the importance of coordinating meetings, the Executive Diary, and their associated resources. The Executive Digital Diary is used to manage and coordinate appointments to limit delays, overruns and travel time between appointments.

2. Transportation.

This section discusses effective management of transportation bookings using HMC systems and services. HMC provides many transport options for staff and guests. Using the online transportation booking system helps plan for upcoming transportation needs.

3. Office Logistics.

This section provides guidance on best practice in managing office supplies. Having the right office supplies makes your office more efficient.

4. Correspondence.

This section discusses the need for correct spelling, punctuation and grammar, and provides guidance on the use of HMC templates and best practice for translations for correspondence. Do you know how to best write correspondence at an executive level? There are five key questions to ask yourself when composing correspondence.

5. Professional Standards and Behavior.

TThis section discusses the need for HMC secretarial staff to take responsibility and be proactive in the discharge of their duties. A positive first impression will last forever, but so will a bad first impression.

Office Administration for Senior and Executive Secretaries

Try this now!

The learning outcomes specifically associated with this eLearning course are the ability to:

TARGET AUDIENCE

PREREQUISITES

DURATION

RECERTIFICATION

COURSE CODE

PASS CRITERIA

CPD POINTS

Try this now!

This course is presented in ​​five sections that can be viewed in English or Arabic.

1. Meeting and Diaries.

2. Transportation.

3. Office Logistics.

4. Correspondence.

5. Professional Standards and Behavior.

This course is presented in five sections that can be viewed in English or Arabic.