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The learning outcomes specifically associated with this eLearning course are the ability to: 

  • Coordinate meetings to ensure objectives are achieved.
  • Demonstrate effective diary management to promote efficiency and time management.
  • Manage transportation requirements as per HMC guidelines.
  • Maintain office inventories to ensure efficient stock management.
  • Apply Hospitality Values and HMC Customer Care Service standards together with best practic, to ensure professional business administration and correspondence.
  • Demonstrate HMC Customer Care Service standards when resolving complaints and issues.

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