The first module is aimed at clerks and secretarial staff who are entry-level and intermediate learners.
Demonstrate professional correspondence practices
Identify ways to manage files and electronic systems appropriately.
Apply time management techniques to effectively manage your environment.
Maintain customer relations to promote professionalism and commitment to best care always.
The second module is aimed at experienced or long-term secretarial employees or those who are taking on new and more complex secretarial role.
Coordinate meetings and daily scheduling to ensure objectives are achieved.
Manage personnel requests for transportation, supplies, and information.
Apply hospitality values and HMC Customer Care Standards in all communications and correspondence.