World of Welcome

It is essential to know how to interact with patients in a hospital. You also have to cope harmoniously with less important events in the hospital environment. The learning goal of this course is to help you recognize and apply the Hospitality Values and Customer Care Service Standards.

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The learning outcomes specifically associated with this eLearning course are the ability to:

Recognize how you can make a positive impact on the patient experience.
Describe the impact of hospitality in HMC hospitals and facilities.
Identify examples of the three Hospitality Values.

Recognize actions that demonstrate a patient-centered approach.
Apply the five HMC Customer Care Service Standards successfully in given scenarios.

TARGET AUDIENCE

All HMC staff—both clinical and non-clinical

PREREQUISITES

Attendance at World of Welcome classroom-based workshop

DURATION

One hour

RECERTIFICATION

Every year

COURSE CODE

HITC-03-WH-022018

PASS CRITERIA

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In order to complete the course and generate your certificate you must:
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Review all pages of the appropriate module(s)
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Achieve 60% in the quiz at the end of the module(s)
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Complete the survey

CPD POINTS

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Category 2 - 1 hour

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This course is presented in two sections that can be viewed in English or Arabic:

1. Creating a Positive Experience

Section 1 provides real-life examples of the Hospitality Values and Customer Care Service Standards.

2. Your Turn

Section 2 asks you to take actions to demonstrate the values and standards in specific situations.